Seabourn

Really sick of receiving their mail when Ive asked them to stop. Cant stand companies that refuse to listen.

My husband and I were on a Seabourn cruise through eastern Canada in late September, 2023. On September 19, I purchased a pre-owned Rolex watch through the gift shop for $5600. The salesman told me how to wind the watch and at no time did he tell me that the watch was from 1976. That was not an issue except when we arrived home and opened the package, the watch would not wind. In fact, we could not get the winding piece to even open when closed. On approximately October 5 after contacting the warranty company, WLXT in LA, I sent my watch back to the attention of Robert Klapper to be fixed. He assured me that it would be fixed promptly and that they would teach me how to wind it properly. I chased Robert for 2 months. After not answering my emails and calls repeatedly, he contacted me to say he had been sick and apologized. Then as time progressed, he apologized that the watchmaker was sick. I was very patient for 2 months, to say the least. When I didn't hear from Robert again, I sent him an email saying that if I didn't get my watch back, I was contacting American Express and Seabourn. He responded by saying it was being sent back to me on November 27 (I believe that's the exact date) and I have not yet received my watch. I sent an email to Robert a few days ago with no answer. I then contacted their customer service and the out of office email said the woman would return on January 2. I am very frustrated and upset. Please call or send me an email assuring me that you will take care of this and get me my watch. Otherwise, I will contact Seabourn and American Express directlyl I feel like I was deceived when purchasing the watch and that it is not being returned to me as promised by a warranty company. I am reading the document from Harding retail. I contacted them the minute I arrived home from the cruise. I either want the same watch that works easily or a refund. I am entitled to this. Sincerely, Marianne Jacobs 561-703-****.

Closed office for emergency call. Now I get to waste more time navigating a ridiculous website. Access to contacting customer service on a Sunday should be much easier than it is

I have called 4 times with NO response ! I have left a detailed message with my contact info each time. I love your cruises but your customer service is a disaster at best!

We are concerned at the major changes and cancellation of much of our planned trip First I would like to consider cancellation with full and complete refund Second if cancellation ( complete refund ) is not an option what other compensation are Seaborne prepared to furnish , our cruise now has 12 days at sea and the two visits we booked this cruise to visit (Israel and Petra ) have been cancelled We have in passed taken four cruises with Seaborne and feel we are not being treated fairly Robert Campbell 281726****

Hello- We have just returned from the 7-day Glacier Bay & Canadian Inside Passage cruise on the Seabourn Odyssey - Booking #CMXC8R. We are following up on an excursion cancellation executed and refund promised while onboard. To date, we have not seen the credit, nor an email confirmation of cancellation. Details Excursion Date: Thursday, 9/7/23; 1pm Excursion Name: Zodiac Cormorant Marine Park - Reference #1673**** Cost: $500 (2 people @ $250/ea) Details: On 9/7/23, the first two zodiac excursions were cancelled due to fog and ensuing safety concerns. We spoke with both an expedition team member and a Seabourn Square representative who both expressed the likelihood that the last tour would be cancelled due to safety concerns, as well. The Seabourn Square representative suggested we cancel the excursion, so we could proceed with /plan for the remainder of our day. The Seabourn Square representative cancelled our excursion and explained the cost would be credited back to our original form of payment. Issue: To date, we have not seen the credit, nor an email confirmation of cancellation. If the credit to our account takes 7-10 days, an email confirmation assuring this will be credited, will be appreciated. Thanks so much for your assistance!

This was a mistake I have no issues with Seabourn on the contrary, I am returning for another cruise so absolutely no issues whatsoever

They are useless when there is a problem. There is little to no communication between departments. I have been on the phone with them for hours last night a for the better part of the day today. They still have not resolved the problem. They promised that they would get back to me by the end of the day. Person handling problem went home never bother to work out problem. I would never use either Seabourn or Flightease again.. A truly disconcerting experience

Lost my gold wedding band (my mothers actually) disembarking the Seabourn Quest on 8/25/2023 in Montreal. We were in suite 725. Really hope to find it! Thank you, Janice Young Withee

I am boarding on 09/14 for a month aboard Seabourn Sejourn and am unable to download boarding pass. Cannot reach anyone to help me.

I called the wrong number. I would never have called your pc number because I am a huge Seabourn fan. My goal was to obtain future cruise information. Customer service was great and I look forward to receiving my catalogs.

Very annoyed. Family of 3 with 6 bags total had one bag sent to AEP Airport even though all tags were labeled EZE. Had to wait 2.5 hours for bag to be found & transported to EZE. Ridiculous!!! Seabourd 3rd party gracious but how does this happen.? Very difficult hoppling around airport with injured knee. TAUCK would have provided better service.

My mother is stuck in Singapore and needs help getting a flight home. No one has responded to her requests. She became ill at the end of the cruise, went to a hospital for two days and is now in a hotel, Furama. Her confirmation number is CRWCRW. She needs help getting airline reservations ASAP.

I cant seem to download the final voyage video that was about our trip. It is the one thing I was hoping to have. Please!!! If anyone can get our voyage video I would be so honored to receive what Seabourn has done do well. I want to share with others . Please make this easy for me. Dulce Doss Dulcedoss@***.com 1-97*-***-**** Cabin 736 Venture voyage Dec 25-Jan 4. Ushuaia-Ushuaia

I am still waiting for the guestrelation team to contact me for the refund request which was raised for almost a month ago now. I have been sending emails to the team with no luck. Would really appreciate if someone could get in touch with me as soon as they can. My contact number is already updated on the site